How does Jira Service Management process email requests? Email process for POP, IMAP, cloud, and other email types; Change how emails are processed across service projects; Test your custom email channel connection; Change how you process emails in global mail settings; Manage your allowlist; About email logs in Jira Service Management Project Management Dashboard Examples and Templates. Track your project management performance from tools like Asana, Harvest and Jira from our library of pre-built templates. Just download any template for free, connect your data, and get instant visualizations of things like number of tasks assigned and completed, tasks overdue, and more. Dashboard templates for Jira Software. These dashboard templates are available if your Analytics workspace has an Atlassian Data Lake connection that includes Jira Software data and has the scope of data set to “All data”. Read about how to connect to the Atlassian Data Lake.
Obviously, the email subject line becomes the Jira Issue Summary, Examples: "Support Request | Tableau | L1 Performance Dashboard" and "Support Request | Tableau | L2 Revenue Dashboard" It would be very useful to be able to create a swimlane filter that allows me to group the issues based on the subject line (Jira Summary).

Customer requests become issues that you can view and work on in queues. Jira Service Desk comes with default queues that your administrator can update to automatically triage issues for your team. As an agent, you can see how many issues are in each queue, and switch between queues to work on the right issues at the right time.

Add, assign, and delete project categories. As a Jira administrator, you can create project categories so your team can view work across related projects in one place. Your team can use categories in advanced search, filters, reports, and more. Note that project categories cannot be used to create project hierarchies (such as parent projects).
The right queue for the job. Configuring queues in your service desk shouldn’t require a PhD. Capture and display requests within a queue with a few clicks. Simply select the issue type, status, and/or any criteria to create a queue for your team. Queues are visible amongst your entire team, so everyone is kept up-to-date with the latest Reports for Service desk. Is there a way of creating a report for the number of incidents/requests resolved by each member of the team. Or to be able to pull this weekly, example Service Desk manager wants to check each week the number of tickets resolved by each member of the team. The current generic "workload" one, just shows the total Then, I had a look at the getParameters method it uses (you can look into the .jar file for scriptrunner to get such examples). And it looks like this: List getParameters(Map params) {// we do need the transformations here because we need the right user keys immediately in order to get the user's dashboards and filters

Choose the Jira icon ( or ) > Dashboards. Click ••• and: Create dashboard to create a blank dashboard. Copy Dashboard to create a copy of the dashboard you're currently viewing. Name your dashboard and add a description so your team knows when to use it. Fill out the remaining fields and click Save.

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    • jira service desk dashboard examples